Recipe for a Positive Food Safety Culture

For the past few years, we have referred to the importance of developing a positive food safety culture within foodservice operations. The workplace culture is basically a reflection of “this is what and how we do things here”.  Manufacturing and construction companies often proudly post the number of days “accident free” as a reflection of their workplace safety culture.  In foodservice though, everyday has to be foodborne illness free – otherwise the operation may not be in business for long!

So what are the elements of a positive food safety culture? In past work at Iowa State University, a doctoral student led focus groups within various types of foodservices to identify elements of a food safety culture in order to better define the pieces of the puzzle. This resulted in identifying nine themes and their descriptors (shown below).  You can see familiar topics such as leadership, communication, and teamwork. It is probably no surprise that management style was also listed – and aligned with that is the responsibility the manager has for ensuring a good work environment with availability of adequate supplies.

But in reading through the themes, you will see it is not just the manager who influences the workplace culture. Employees themselves, through their own internal motivation, commitment to the job, and contributions to the team, are part of the recipe for creating a positive safe food culture. Managers need to hire the right person for the job. Doing so depends on defined knowledge, skills, and attitudes/attributes (KSAs) expected of the individual to perform the work successfully, and communicating expectations. In fact, a conclusion of the study was that soft skills ARE important! Next time we will delve into some of the other themes such as accountability, and how these all fit together. Everything is connected – and each piece of the puzzle contributes to the picture, or the food safety vision  for the foodservice.  A missing piece contributes to risk. Risk Nothing!

Theme Descriptors
Leadership Role Model/Presence/Monitor/Consistent
Communication Openness/Consistent/Constant/Frequently Remind/Bottom-up approach/Clarity
Commitment Value/Priority/Internal motivation
Environment Adequate supply/Quality supply/Easy access to resources
Teamwork Teamwork within department/unit Teamwork between department/unit
Accountability Reward/Punishment
Work pressure Time restraint/Adequate staff/Adequate supply of resources/Work schedule/ Customer and client expectation or demand
Management style and system Availability of operating procedures/Provide training    
Risk perception  

Ungku Zainal Abidin, U.F., Arendt, S.W., & Strohbehn, C.H. (2014). Food Safety Culture in Onsite Foodservices: Development and Validation of a Measurement Scale. Journal of Foodservice Management and Education, 8 (1). https://www.fsmec.org/wp-content/uploads/2015/01/2014-Volume-8-Issue-1.pdf

Based on dissertation research of Fatimah Ungku-Zainal Abidin in 2013 titled Measuring Food Safety Culture: Insight from Onsite Foodservice Operations.

Holiday Health

The holidays are here! (A reminder just in case you haven’t seen store decorations and TV ads!). This IS a special time of year with gatherings of friends and families to celebrate, reflect, and partake of food and drink. However, it is also the time of year where the Germ Grinch and excess stress can spoil all the fun. Don’t let that happen on your watch! Common sense practices, based on research and publications by CDC, can keep the Grinch at bay. FoodHandler® also focused on this topic in a recent webinar. In this blog, our first for December, some tips on how to stay healthy during the holidays (and the rest of the year) will be covered while the second blog will address some food handling and service strategies to keep you and your guests safe.

The Politics of Food Safety – Part Two

Hi everyone. Keeping with the theme of politics, our blog postings for the month of November are about food safety regulations. In the first blog, we provided background on agencies and their oversight for different foods. In this blog, we are covering elements of the Food Safety Modernization Act (FSMA) that was signed into law January of 2011.

The Politics of Food Safety – Part One

Well, unless you have had your ear buds in and have sequestered yourself from all media, you are aware that November is Election Month! November 6th is the day that voters across the country will weigh in on their representation at local, state, and national levels.

Food Defense Playbook

In the last blog, we raised the question of whether a defensive position is really needed for retail foodservices. I hope you were convinced that incorporating some defensive measures into daily practices will protect food inventory from risks--whether those risks are theft, spoilage, or intentional contamination. After all, food in inventory belongs to the operation so it makes sense to protect it from any risks while in your custody.