Recipe for a Positive Food Safety Culture
For the past few years, we have referred to the importance of developing a positive food safety culture within foodservice operations. The workplace culture is basically a reflection of “this is what and how we do things here”. Manufacturing and construction companies often proudly post the number of days “accident free” as a reflection of their workplace safety culture. In foodservice though, everyday has to be foodborne illness free – otherwise the operation may not be in business for long!
So what are the elements of a positive food safety culture? In past work at Iowa State University, a doctoral student led focus groups within various types of foodservices to identify elements of a food safety culture in order to better define the pieces of the puzzle. This resulted in identifying nine themes and their descriptors (shown below). You can see familiar topics such as leadership, communication, and teamwork. It is probably no surprise that management style was also listed – and aligned with that is the responsibility the manager has for ensuring a good work environment with availability of adequate supplies.
But in reading through the themes, you will see it is not just the manager who influences the workplace culture. Employees themselves, through their own internal motivation, commitment to the job, and contributions to the team, are part of the recipe for creating a positive safe food culture. Managers need to hire the right person for the job. Doing so depends on defined knowledge, skills, and attitudes/attributes (KSAs) expected of the individual to perform the work successfully, and communicating expectations. In fact, a conclusion of the study was that soft skills ARE important! Next time we will delve into some of the other themes such as accountability, and how these all fit together. Everything is connected – and each piece of the puzzle contributes to the picture, or the food safety vision for the foodservice. A missing piece contributes to risk. Risk Nothing!
| Theme | Descriptors |
| Leadership | Role Model/Presence/Monitor/Consistent |
| Communication | Openness/Consistent/Constant/Frequently Remind/Bottom-up approach/Clarity |
| Commitment | Value/Priority/Internal motivation |
| Environment | Adequate supply/Quality supply/Easy access to resources |
| Teamwork | Teamwork within department/unit Teamwork between department/unit |
| Accountability | Reward/Punishment |
| Work pressure | Time restraint/Adequate staff/Adequate supply of resources/Work schedule/ Customer and client expectation or demand |
| Management style and system | Availability of operating procedures/Provide training |
| Risk perception |
Ungku Zainal Abidin, U.F., Arendt, S.W., & Strohbehn, C.H. (2014). Food Safety Culture in Onsite Foodservices: Development and Validation of a Measurement Scale. Journal of Foodservice Management and Education, 8 (1). https://www.fsmec.org/wp-content/uploads/2015/01/2014-Volume-8-Issue-1.pdf
Based on dissertation research of Fatimah Ungku-Zainal Abidin in 2013 titled Measuring Food Safety Culture: Insight from Onsite Foodservice Operations.
During National Food Safety Education Month is it time for Your Food Safety Refresher?
You see them in every restaurant and commercial foodservice operation across the United States. Framed and proudly displayed, often by the kitchen, the cashier, the kitchen entrance, or the service counter - just as they should be. To what am I referring? The food safety certification certificates, of course!
Welcome to National Food Safety Education Month!
In September of each year, we not only have the opportunity to celebrate Labor Day, but we also welcome National Food Safety Education Month! It is this time of the year when it is important to remember that Foodborne illnesses are still a major concern in the United States, although I am guessing many Americans don’t think about the safety of the food they eat as they go throughout their daily lives. The statistics show one in every six Americans will suffer from a foodborne illness each year, for a total of about 48 million cases each year.
Protecting Fresh Produce Post-Harvest, Integral to Safe Food
During the height of the summer, at least in the Midwest, farmers markets are in full swing and fresh produce is plentiful. Every backyard gardener is reaping the benefits of their work, with bountiful harvests of tomatoes and cucumbers. Everyone seems to have a neighbor who is trying to pawn off his or her over-production of cucumbers or summer squash during this time of year. When picking up that produce at the farmer’s market or from your neighbor down the street, have you ever given any thought to the microbial safety of it? Honestly, even in my position, it certainly is NOT the first thing that comes to my mind. But, earlier this month, I came across a news story out of Wisconsin discussing a Salmonella outbreak associated with shelled peas sold at a local farmers market. Who would have thought shelled peas would be impacted? The story noted, and it served as a great reminder, that most outbreaks associated with Salmonella in produce are due to mistakes made in handling or transportation of produce after harvesting.
Properly Cleaning and Sanitizing: The Right Chemical Mix to Maintain Ultimate Effectiveness
A few weeks ago, my family and I had the pleasure of setting sail on a cruise vacation. It is truly one of the only ways that I find that I am able to unplug from work and relax for a small spell. However, as I walked around the ship in our post-COVID world, I couldn’t help but admire all the extra cleaning steps the staff were undertaking to keep us all as safe as possible while in the middle of the ocean with 3,000 other vacationers. All of this cleaning and sanitizing had me thinking about how we each clean and sanitize our own operations and which chemicals we chose to use.
