Food Safety: Vision 2020
When we hear the words 2020, we usually think of having perfect vision. Periodically, we go to the eye doctor to have our eyes checked to make sure our vision is good. And, many of us have prescription lenses to recalibrate our eyes so that our vision is as near 2020 as possible.
What is your vision for your food safety plan? Is it in perfect focus? Things change, so have you done any recalibrations to make sure that your plan still meets the changing needs of your operation? Just like going to the eye doctor for a check-up, we need to evaluate how we are doing in the area of food safety, and make adjustments to make sure our vision is clear and that we are implementing practices needed to protect our customers and our brand.
Most of you know the seven principles of a Hazard Analysis Critical Control Point (HACCP) program. But what is sometimes forgotten in the “busyness” of running a foodservice operation is that HACCP is an iterative and on-going process and that as our operation changes, our HACCP program also must change. Has your menu changed? Do you have new pieces of equipment? Are you purchasing food differently? Has your state adopted a new Food Code? Any of these changes may mean that your food safety program needs to be tweaked.
The “check-up” is also a good time to make sure the food safety program is operationalized according to the plan. Are the SOPs sitting in a book on a shelf? Do you sometimes hear staff say, “The manual says to do it one way but we don’t really have to do that way”? Management by walking around – or MBWA – is part of every supervisor’s job. Observing employees’ food safety behaviors helps to identify if there is a need for program changes or additional employee training and supervision. In past blogs we have provided checklists for back and front of house, so check them out if you think they might be useful. Here are some key behaviors you may want to observe as part of your MBWA:
- Are employees washing their hands when needed and in the correct way?
- Are employees wearing disposable gloves when needed and changing them when they should?
- Do employees check temperatures of refrigerators and freezers?
- Are foods stored properly?
- Are end-point cooking temperatures checked?
- Are foods held at the appropriate temperature?
- Are ready-to-eat foods handled properly?
- Are cleaning and sanitizing of dishes, silverware, equipment, and work surfaces being done appropriately?
- Are measures in place to protect against cross-contamination?
- Is there documentation of food safety practices?
While these behaviors are basic, sometimes they are not performed consistently. When things get busy, workers may let these good practices slip. For instance, employee handwashing should be more than a “splash and dash”. Just like thermometers need to be calibrated in order to be effective, employees also benefit from periodic check-ups and coaching. Remember, 2020 vision for our food safety programs provides clear guidance on how to avoid foodborne illnesses. Risk nothing!
Handling Leafy Green Salad
We have had several produce outbreaks of foodborne disease from our lettuce, spinach, and other greens in the last several years that have been devastating to the produce growers and distributors, retail grocery stores, restaurants, and consumers.
Food Packaging Safety in a Vacuum
Extending the shelf life of fresh foods has come a long way in the food industry since curing meats with salt and sugar or canning vegetables with heat processing. The food service and consumer markets needed some better visual packages to draw the eye to the freshness factor and the technology of food packaging has filled our dinner plate. Vacuum packaging and modified atmosphere packaging, shortened to “MAP”, are the terms used for the method of food packaging used every time we choose convenience over more complex scratch meal preparation. According to industry statistics, billions of packages of vacuum and MAP-packaged foods flood the marketplace today. In both modified-atmosphere and vacuum packaging, food is packaged in a pouch made of barrier film.
The Eleven Commandments of Food Safety at Your Restaurant
Lists help us remember all kinds of information. Given the list of recent national foodborne outbreaks in the news, keep repeating this list to your food service team. They are kind of like “commandments”. As a professional in a food service facility we should think of the very basic food safety concepts that every crew member should aspire to learn, even though this list may have different priorities based on your menu. The first 3 apply to anyone who serves food, from a bag of popcorn to a full course meal. As chefs or managers, if we can “set the example” by repeating good food safety practices visibly to the crew, it will help them understand how important it is to the success of your facility. Thou shalt:
The Worst Customer Complaint: Foodborne Illness
Food service managers and crew try to follow the rules of food protection. Yet, occasionally a complaint may arise and these calls take priority over all other daily crises. If you have been in the food service industry long enough, you may have gotten one of these. A customer may claim, "I think your food made me ill." These words inflict instant anxiety. If it happens, here are some next steps to think about in advance of such a claim:
