Your Food Safety Doesn’t End at the Pass: Keeping Takeout and Delivery Safe After It Leaves the Line

Most kitchens focus their food safety effort on receiving, storage, cooking, and holding. Certainly, those seem to be the areas we focus the most on in food safety blogs and webinars here at FoodHandler. And rightfully so because so many foodborne illnesses are traced back to those areas.

But what happens after that can also have a real impact on food safety? Especially if you look at the way people consume food from foodservice operations today. Just the other day, I was out to lunch with my wife, and we were seated near the entrance and what would be considered the host stand. I was amazed at how many delivery drivers from Uber Eats, Grub Hub, and all the other meal delivery apps that came in to pick up food. It seemed to be an endless parade of them walking in the door.

In the past, we would make the meal and then when the person came to pick it up, it was bagged and sent home with them. The person picking it up was often the person consuming it. Today, that isn’t the case. For operators of any restaurant, hospital room service, long-term care unit delivery, and school grab-and-go, the trip from the pass to the person eating is often the least-controlled step.

But, in healthcare, long-term care facilities, and schools, we’ve been producing food and serving it to satellite units for quite some time. In the restaurant industry, while take-out isn’t something new, it is certainly more prevalent now than it has ever been. For this reason, I am going to focus most of this blog on our restaurant partners.

Three things can go wrong in that window from when the person picks it up to when it is consumed. Hot food cools below 135°F. Cold food climbs above 41°F. And an allergen-safe meal picks up an allergen it was never meant to touch.

…once a meal leaves the line, you can’t control the driver, the traffic, or how long it sits on a counter. you can control the container, the seal, and the shelf it waited on…

Packaging: Choose Containers for the Food

Food packaging, certainly the options available for it, have expanded in the last 10-15 years. Gone are the days when a Styrofoam clamshell is your only option. When selecting the packaging and then implementing a plan to send your food out of the restaurant, here are some things to keep in mind:

Separate hot and cold. Use separate bags or carriers. A salad next to a hot entrée warms up, and the entrée cools down. I know it increases packaging cost, but it truly is one of the surest ways to improve the temperature control of your food while they are in transport.
Vent fried foods, seal liquids. Vented containers keep fries crisp. Soups and sauces need leak-proof lids, because a leak can carry allergens onto everything in the bag. I don’t know how many orders of sushi and bags I have received in hotel rooms while traveling saturated with miso soup.
Fill right before sealing. Food portioned early and left uncovered loses temperature and is exposed to whatever passes over it.
Follow the rules on reusables. Often seen in college and university foodservice operations and slowly finding its way into other business models is the reusable to-go container. If you offer reusable containers, follow your regulator’s refilling requirements. The 2026 Food Code adds clearer guidance here.

Staging: The Pick-up or Holding Shelf is Part of your Process

When to-go food really ballooned around the time of COVID, operators were scrambling to deal with the increased business. Now that we have settled into the routine and to-go has really stuck around, operators should consider how they stage food for pick-up. The pickup shelf is where good intentions fall apart. Orders wait there while drivers run late. They are also situated near the entrance.

Set a maximum hold time. Decide how long an order may wait before it’s remade or the customer is contacted and post it.
Use heated and cold staging. A heated cabinet or cold-hold unit for pickup orders keeps food in range while it waits.
Don’t stack bags. A leaking sauce from one order can contaminate another.
Limit access. Drivers and customers shouldn’t reach into the kitchen side of the shelf. Lockers or a staff hand-off point help.
Sanitize staging surfaces on a schedule. Shelves, carts, and counters touch the outside of every bag. Clean and sanitize them regularly and make sure you assign an employee to help oversee it.

Sealing: Tamper-Evident is the New Baseline

A tamper-evident seal, such as a sticker, heat-sealed bag, or lock-tab container, shows the customer nobody opened the order on the way. It also protects you: an intact seal shows where a problem didn’t happen. Some jurisdictions now require it for third-party delivery, and it supports the food defense thinking FDA just added to the Food Code.

Allergens: Cross-Contact Doesn’t Stop at the Pass

Cooking doesn’t remove an allergen, and neither does a lid. If peanut sauce, sesame seeds, or shellfish broth gets onto a container or into the same bag, the allergen-safe meal is no longer safe.

Pack allergen orders first. And pack them in a clean area with fresh gloves and utensils.
Bag them separately. Never combine an allergen-free meal with other items unless every item is allergen-safe.
Label clearly. Mark the bag and container with the accommodation and guest’s name, ideally with a distinct sticker color.
Watch the extras. Sauce cups, seeded breads, and dessert add-ons cause many mistakes. Leave them out unless confirmed safe.
Use two-person verification. One person packs; another checks the ticket before sealing.

Temperature Control: Plan for the Trip

Most operators turn a blind eye to the food once it leaves their operation. And as a former operator, I can see why. But, in truth, if there is a foodborne illness that occurs, the papers won’t run the name of the delivery driver, they will run the name of your business, so we need to pay careful attention to this, too.

Start hot food hot. Pack straight from proper hot holding so there’s margin for the trip.
Pre-chill cold items and keep them away from hot ones.

The meal your team cooked correctly deserves to arrive correctly. A few small changes at the pass protect your guests long after the food leaves your kitchen. Risk Nothing.

Food Safety Considerations for the “New Way” of Dining, Part II – Back-of-house

In our first blog this month, we discussed the importance of front-of-house practices as we emerge from the pandemic this summer and into fall. Making your guests feel safe will be an important point as we welcome them back to our establishment. The safer they feel, the more likely they are to revisit and this could, in turn, be a competitive advantage for your business.

Food Safety Considerations for the “New Way” of Dining

Spring is my favorite time of year, as we head out of the winter months, welcome warmer weather, and increase the daylight hours. As such, we turnover a new leaf and welcome new life as our grass, trees, and perennials come out of dormancy. This year as the Coronavirus vaccine continues its roll out and we welcome a third vaccine onto the market this morning, perhaps this spring we are turning over a ‘new leaf’ in a much more profound way, as we see light at the end of the Coronavirus tunnel.

Developing Good Food Safety Habits

Good habits and habit development are something that has fascinated me for several years. If you’ve attended any the training programs or presentations that my colleagues and I have conducted through our Center for Food Safety in Child Nutrition Programs, you’ve likely heard me opine about the importance of habits and how habits are created. Many times, in foodservice operations we wonder why our staff don’t follow the food safety practices we have established in our operation. Perhaps they don’t wash their hands when they are required, perhaps they just don’t use the proper method of handwashing, or perhaps we find that they don’t complete our HACCP logs as often as our program dictates should occur. And while we can stomp our feet and say “it is their job, they should just do it”, it really isn’t that simple. We can’t order people to change, although if we could, business and human resources would be so much simpler.

Getting Your Playbook for Food Safety Organized

As anyone who has ever worked in a foodservice operation knows, from the time food is received in your establishment to the time it is served to your customers, following proper food safety practices is crucial. What many don’t often think about is this time really should extend from the time the manager places their orders with their suppliers (including which purveyors you utilize), through the time the food is consumed – even if that consumption occurs off your premises and days after the original order was picked up by the guest. This is something that has certainly been highlighted by the pandemic as customers across the nation are utilizing take-out, curbside to go, and third-party delivery options more so now than ever before.