Food Allergy Training Resources
Earlier this month, we discussed the importance of being proactive in accommodating customers and staff with allergies. If you read the post, hopefully the message about the importance of training staff on ways to protect guests was loud and clear! Therefore, we devote this blog to discussing some resources available to assist in training staff about food allergies – some are free, and others cost a nominal fee.
Most everyone involved with management of restaurants or other foodservices are aware of ServSafe® educational offerings. While it is not required, and it does cost a nominal fee, the ServSafe Allergens training program offered by the National Restaurant Association Educational Foundation could be a worthwhile investment for key staff. Requiring employees to pass this assessment provides an industry-recognized way to ensure staff have learned the knowledge needed to protect guests.
There are also several reliable free resources available to help train your staff and managers about food allergies. Cathy created a publication entitled, Food Allergy Alert – What Restaurant Managers Need to Know to Train Staff, when she was with Iowa State University Extension that is available free of charge and includes an assessment that managers can use to document staff knowledge. Kevin’s colleagues at Kansas State University have developed numerous resources to help train staff about food allergies. These tools effectively communicate the emotional impact of not following procedures which helps staff understand WHY correctly following developed protocols is so important.
One of these resources available from Kansas State is a video called Caroline’s Story, which portrays the tragic consequences when allergies were not handled properly in a restaurant; sadly, this was based on a real situation. Another video, Caitlin Remembered, was developed by Kansas State’s Center for Food Safety in Child Nutrition programs and has a similar approach with the setting in the school environment. While neither of these videos are intended to teach everything your staff needs to know about handling food allergies, they do present a powerful and emotional reminder about the importance of properly handling requests from customers related to allergies which can encourage employees to modify their behaviors to follow proper practices related to allergens.
The Centers for Disease Control and Prevention has also developed for free publication you can download entitled, Voluntary Guidelines for Managing Food Allergies In Schools and Early Care and Education Programs. This is a great resource, even if you are not in the school foodservice environment. The Food Allergy Research and Education or FARE organization also has helpful resources.
If you do handle allergen training in-house, be sure to include an assessment, just as is done with the ServSafe® program. The assessment provides proof that staff have learned what they needed to learn. And just as we would recommend with all training, document who attended, how long the training was, what was covered, and employee achievement on the assessment tool utilized. As we discussed in our April blog, a positive food safety culture must be established in order to support these changes. Training is useless if the employee returns to an operation that does not support the best practices which they just learned. Encouraging behavior changes after training and having this change supported by everyone in the operation contributes to success of the foodservice. Food or material allergens are common in foodservices. Having a plan to effectively handle these and then providing training to support implementation of the plan are steps in mitigating risk. Risk Nothing!
Person in Charge has Major Role Related to Employee Health
In the last blog, we talked about the importance of having healthy employees working in a foodservice operation and how that is related to foodborne illness. In this blog, we discuss employee health controls, one of five key public health interventions needed to control for risk factors of foodborne illness. The purpose of this control is to minimize the possibility that employees contaminate food. That means that employees need to be healthy, and that they report any symptoms or illnesses that might impact the safety of food served to customers.
Healthy Employees Keep Food Safe
Last month we talked about norovirus, the leading cause of foodborne illness outbreaks. Today we will turn our attention to overall employee health, and its role in keeping food safe. Many of you who are in my generation can relate to the fact that you rarely called in to work sick, and when you did you probably couldn’t get out of bed. You may also relate to being a manager and discouraging people from calling in sick because it was so difficult to be short-handed. Well, that mind set just has to change for the health of everyone!
