What Your Staff Gets Wrong About Food Safety (And How to Fix It)

• Myth #1: If Food Looks and Smells Fine, it is Safe to Serve

The sniff test doesn’t work, and frankly, it never did! But our brains are wired to trust our senses. When milk smells sour, or meat looks slimy, we know to discard it. When in doubt, throw it out, right? This creates false confidence that the reverse is also true.

Pathogenic bacteria, such as Salmonella, E. coli O157:H7, Listeria monocytogenes, and Campylobacter, produce no detectable changes in appearance, odor, or taste at levels that can cause severe illness or death. A perfectly fresh-looking Caesar salad with contaminated romaine can cause dozens to be hospitalized. The 2018 romaine E. coli outbreak sickened 62 people across 16 states and the District of Columbia, resulting in 25 hospitalizations. But none of the lettuce looked or smelled bad!

• Myth #2: Washing Poultry Removes Harmful Bacteria

I know, I know; if you’ve read our blogs before, we’ve discussed this previously. But just when I think we’ve eradicated this myth, I see a post about it on Facebook. Often, it occurs within a recipe/cooking group that I belong to, but sometimes it shows up in an industry-focused group.

Washing raw poultry is one of the most dangerous kitchen practices. When water hits raw chicken, Campylobacterand Salmonella bacteria can potentially spread several feet in all directions, contaminating countertops, nearby utensils, produce, and other ready-to-eat foods. The only effective bacterial kill step is cooking poultry to an internal temperature of 165°F. You will never be able to get your “wash” water hot enough to reduce the bacterial load to a safe level, so stop it!

Myth #3: Room Temperature Cooling Speeds Up the Process

We discussed a similar concept leading up to Thanksgiving, but it bears repeating. We often visit with staff who worry that placing hot food directly in refrigerators will raise the internal temperature and compromise the safety of other stored foods. This concern seems logical and appears to prioritize food safety.

However, the truth is that leaving food at room temperature to cool down first puts it in the danger zone, where bacteria multiply rapidly. Modern commercial refrigeration can easily handle hot food when proper cooling techniques are employed. The FDA Food Code requires a two-stage cooling process: a temperature reduction from 135°F to 70°F within two hours, followed by a further reduction from 70°F to 41°F within an additional four hours, for a total of six hours.

• Myth #4: Hand Sanitizer Is Just as Good as Handwashing

Hand sanitizer seems like such a convenient, quick, and easy solution. Foodservice workers are busy, and in operations such as hospitals and schools, hand sanitizer dispensers are frequently available. Many staff genuinely don’t understand the difference between handwashing and hand sanitizing.

Alcohol-based hand sanitizers reduce bacterial counts but don’t remove soil, grease, or certain pathogens. For example, Norovirus, the leading cause of foodborne illness in the United States, is not effectively eliminated by alcohol-based sanitizers. Sanitizers also become virtually ineffective on visibly soiled hands. The only sure way to clean hands is by thorough handwashing using soap and water. Would you like to use hand sanitizer after you wash? Then do it, just don’t forget the wash first.

These myths persist because they seem logical or reflect old training. But each one represents a critical food safety failure waiting to happen. Schedule quarterly training sessions focused on myth-busting, update your SOPs to explicitly address these misconceptions, and make kitchen observations a weekly priority. Risk Nothing.