Active Managerial Control – Could it Be the Missing Link in Your Food Safety Plan?
In October, I discussed mitigating risk in the overall food system and the importance of attempting to prevent foodborne illness, rather than just reacting to it, a concept we call active managerial control. This was highlighted again over the last month with the onion outbreak that I discussed in my blog earlier in the month. Being alert to recall notifications and reacting quickly is key to preventing the service of an item known to cause illness.
Active managerial control is a process by which a foodservice managers can begin to prevent foodborne illnesses and can take many forms. Previously, we have defined what it is and how you might begin to implement active managerial control within your operation, but it has been a few years since we’ve really discussed it and it is one of those food safety items that is so important it warrants further review.
With the pressures facing foodservice operators today with lack of human resources and the troubled supply chain, it is easy to forget about other important aspects of your foodservice that may not immediately impact day-to-day operations or bottom line, like food safety. But it is critical, nonetheless.
Ultimately, a management team practicing active managerial control can help to transform an organization from a reactive mindset to a proactive approach to food safety…
Ultimately, a management team practicing active managerial control can help to transform an organization from a reactive mindset to a proactive approach to food safety and can incorporate mindful changes in daily operations that help to improve the safety of food served. A Hazard Analysis and Critical Points (HACCP) system is one way to achieve active managerial control, but it is not the only way.
If the thought of a full-on HACCP system seems daunting or overwhelming, you are not alone. But don’t let that fear impede you from starting to take small steps. In a class we conduct every summer for school foodservice operations through our Center for Food Safety in Child Nutrition Programs, I always talk about focusing on the one item you want to change, that one keystone or linchpin behavior that can help transfer all other behaviors within your organization. That specific behavior is different in each operation. Is it handwashing? Ensuring proper temperature control? Logging cooling and freezer temperatures on a routine basis? Whatever the behavior you want to change is, focus on that one. Don’t try to change everything at once. Change is difficult and employees can resist if you try to change to much at one time.
What is the linchpin behavior you’d like to address in your operation? Send me what you could consider it to be, I’d love to hear them! Check back next month when we will dig into some of the keys to changing behavior within your organization.
Be sure to join us later this week for our last SafeBites webinar of 2021! We will be talking about Practicing Good Agriculture: A Primer for Foodservice Operations. I hope to see you there.
If you have ideas for any webinar topics for 2022, please let me know. I would love to hear them. Risk Nothing.
Handling Leafy Green Salad
We have had several produce outbreaks of foodborne disease from our lettuce, spinach, and other greens in the last several years that have been devastating to the produce growers and distributors, retail grocery stores, restaurants, and consumers.
Food Packaging Safety in a Vacuum
Extending the shelf life of fresh foods has come a long way in the food industry since curing meats with salt and sugar or canning vegetables with heat processing. The food service and consumer markets needed some better visual packages to draw the eye to the freshness factor and the technology of food packaging has filled our dinner plate. Vacuum packaging and modified atmosphere packaging, shortened to “MAP”, are the terms used for the method of food packaging used every time we choose convenience over more complex scratch meal preparation. According to industry statistics, billions of packages of vacuum and MAP-packaged foods flood the marketplace today. In both modified-atmosphere and vacuum packaging, food is packaged in a pouch made of barrier film.
The Eleven Commandments of Food Safety at Your Restaurant
Lists help us remember all kinds of information. Given the list of recent national foodborne outbreaks in the news, keep repeating this list to your food service team. They are kind of like “commandments”. As a professional in a food service facility we should think of the very basic food safety concepts that every crew member should aspire to learn, even though this list may have different priorities based on your menu. The first 3 apply to anyone who serves food, from a bag of popcorn to a full course meal. As chefs or managers, if we can “set the example” by repeating good food safety practices visibly to the crew, it will help them understand how important it is to the success of your facility. Thou shalt:
The Worst Customer Complaint: Foodborne Illness
Food service managers and crew try to follow the rules of food protection. Yet, occasionally a complaint may arise and these calls take priority over all other daily crises. If you have been in the food service industry long enough, you may have gotten one of these. A customer may claim, "I think your food made me ill." These words inflict instant anxiety. If it happens, here are some next steps to think about in advance of such a claim:
