Getting Your Playbook for Food Safety Organized
As anyone who has ever worked in a foodservice operation knows, from the time food is received in your establishment to the time it is served to your customers, following proper food safety practices is crucial. What many don’t often think about is this time really should extend from the time the manager places their orders with their suppliers (including which purveyors you utilize), through the time the food is consumed – even if that consumption occurs off your premises and days after the original order was picked up by the guest. This is something that has certainly been highlighted by the pandemic as customers across the nation are utilizing take-out, curbside to go, and third-party delivery options more so now than ever before.
Last month, we discussed the importance of a basic written infrastructure related to food safety, including standard operating procedures, written communication, and logs. While other priorities may have taken precedent over the last 11 months, as the new year gets into full-swing, have you ever stepped back to look at your entire food safety program and all it encompasses? Is your food safety playbook updated and in order?
While we could debate the legal liability and responsibility for food consumed off-site should a foodborne illness occur, if news of any illness resulting from food served in your establishment reaches the media, the negative consequences are unmistakable.
Over the course of the last year, your food safety system has changed. Maybe you did not write down what those changes were, but what you do to ensure food safety has certainly changed to accommodate the new systems that you established to operate your businesses during the pandemic and the increased demand for food to-go. Whether you took the time to develop new standard operating procedures, reevaluated hazards, established new preventative controls, or updated how you monitored and developed corrective actions, changes were sure to have happened.
If you haven’t explored what safety measures you need to include in your standard operating procedures for food that is taken for consumption off-site, visit with your team about your system and develop these protocols now. Be sure to develop information that can be given to your guests on proper holding and storage of food and how to reheat the food properly. While we could debate the legal liability and responsibility for food consumed off-site should a foodborne illness occur, if news of any illness resulting from food served in your establishment reaches the media, the negative consequences are unmistakable.
Take the time now to pull all this information together. Having one repository of all information – printed or digital – helps access the information you need, when you need it. Moreover, as we emerge from the pandemic and the recovery begins to our economy and our industry, you have the formal, written systems in place to help bring on and train new staff.
If it seems too dauting and cumbersome to pull all of this together, bring in your supervisors and staff to assist – remember, food safety is a team sport. As we discussed in our January webinar, Decision Making in Uncertain Times: Considering the ROI on Food Safety, a small investment now can pay off greatly in the end. After all, the teams that will be playing in the Super Bowl next weekend, didn’t show up without a game plan. They made it to the big game by being focused, well-organized, with each player being mindful of how their performance impacted the overall team. Risk Nothing!
Getting Started with Building the Infrastructure
Hopefully in our first January blog, we convinced you of the importance of establishing an infrastructure within your operation to support a safe food culture. So, how does one go about doing this? Well, like any major project, break it into small bites. In our opinion, having a written guide for employees that documents expectations related to food safety basics of employee health and hygiene, temperature controls, and cleaning and sanitizing is the first step. Having this documentation serves as a reference for training and helps fulfill the mission of most foodservice operators which is to serve safe, quality food.
Food Safety Resolutions for the New Year
Finally, 2020 is in our rearview mirror and we can all turn the page to 2021! Resolutions for the new year might be more of the same from prior years (lose weight, exercise more, less screen time, etc.) OR you may have identified new practices to implement in your operation. If the latter, likely goals included some practices related to food safety – especially given the turmoil of 2020 and heightened concern by customers. It is our philosophy that attention to safe food handling practices is a win-win for any operation because of the direct relationship between food safety and food quality, which in turn leads to customer satisfaction. This past year has also demonstrated that attention to safety can affect the bottom line. Thus, the topic of our first SafeBites webinar for 2021 is on the topic of the return on investment of food safety, it is scheduled for January 20, so register now and please plan to attend.
To Toss or Not to Toss? That is the question.
Our first blog for the month emphasized the basic safe food practices needed to keep you and your guests healthy (and happy!), especially during these times of COVID. The impact of foodborne illness can range from an uncomfortable few days to hospitalization or death. Foodborne illness IS preventable and the steps taken to keep food safe also maintain quality of food, and ultimately profitability. Think of attention to food safety as part of quality control and a win-win business strategy. Knowledge about food safety can be helpful when controlling costs as making wise decisions when determining the fate of unserved food can affect the bottom line.
Holiday Food Safety Controls
In case you have not noticed - the holidays are here! We have seen store decorations up since mid-September and early bird deals advertised for several weeks, stretching the typical Black Friday deals throughout the month as retailers strive to ensure market share, while following increasingly stringent mandates for physical distancing
