Food Poisoning: Identifying a Foodborne Illness
Foodborne illness is no fun. It is likely that at some point in your life, you ate a food item and later became sick. Whether they knew it or not, it is estimated that every year one in every six Americans experiences a food related illness. While those of us in the biz refer to this sickness as a foodborne illness, a poll by NPR back in 2011 found that the general public calls it food poisoning. Whatever term is used, knowing the scope of the problem is the first step in solving it.
We’ve all heard the estimate that 48 million people in the U.S. experience foodborne illness. It is hard to confirm cases because folks may suffer in silence, self-diagnose themselves with the flu, don’t know where to report the illness, or fail to seek medical treatment. Even if they do seek medical care, not all healthcare providers recognize the need to order a stool sample (which is needed for confirmation of pathogen with the suspected food).
…one in every six Americans experiences a food related illness…48 million people yearly!
The investigation process begins with reporting to local health authorities by individuals, foodservices, or other food companies. Local agencies collaborate with state and federal authorities to gather information and trace back the point of contamination. For instance, if multiple people call in to a foodservice complaining of similar symptoms, there is a good chance that the operation is involved in transmission of the contaminated food. The food may have arrived at the facility already contaminated, or something happened in-house such as temperature abuse, improper preparation procedures, or handling by an infected worker. A confirmed case will show similar pathogen markers in both the food and the stool sample of those infected. The investigation process can be a challenge, but new technology is aiding in these investigations. Brenda Halbrook, is our speaker for the October 21st SafeBites Webinar about investigation of foodborne illness, and she will talk us through the process.
Another challenge in addition to non-reporting of illnesses is that often, the suspected food has been consumed so there is none left to test. School nutrition programs and healthcare foodservice operations retain sample trays for seven days or longer in order to have food available for testing, if needed. This is a good strategy because it can protect the organization from false claims. Further, not all pathogens that cause illness are the same. Different symptoms may be presented and incubation periods (the time from eating the suspect food and when symptoms appear) vary, with some as short as 30 minutes and others up to a week. Cathy’s experience with food poisoning happened 28 years ago after eating lukewarm rice at a restaurant – within 30 minutes symptoms appeared! Her latent self-diagnosis was bacillus cereus. Back then, she suffered in silence. Today, she would contact the restaurant, as well as the local health inspector. Foodservice operators should be prepared for when they receive a call from an unhappy guest. In our second blog for October, we will provide some recommendations to assist foodservices in being prepared to address complaints. Risk nothing!
Developing Good Food Safety Habits
Good habits and habit development are something that has fascinated me for several years. If you’ve attended any the training programs or presentations that my colleagues and I have conducted through our Center for Food Safety in Child Nutrition Programs, you’ve likely heard me opine about the importance of habits and how habits are created. Many times, in foodservice operations we wonder why our staff don’t follow the food safety practices we have established in our operation. Perhaps they don’t wash their hands when they are required, perhaps they just don’t use the proper method of handwashing, or perhaps we find that they don’t complete our HACCP logs as often as our program dictates should occur. And while we can stomp our feet and say “it is their job, they should just do it”, it really isn’t that simple. We can’t order people to change, although if we could, business and human resources would be so much simpler.
Getting Your Playbook for Food Safety Organized
As anyone who has ever worked in a foodservice operation knows, from the time food is received in your establishment to the time it is served to your customers, following proper food safety practices is crucial. What many don’t often think about is this time really should extend from the time the manager places their orders with their suppliers (including which purveyors you utilize), through the time the food is consumed – even if that consumption occurs off your premises and days after the original order was picked up by the guest. This is something that has certainly been highlighted by the pandemic as customers across the nation are utilizing take-out, curbside to go, and third-party delivery options more so now than ever before.
Getting Started with Building the Infrastructure
Hopefully in our first January blog, we convinced you of the importance of establishing an infrastructure within your operation to support a safe food culture. So, how does one go about doing this? Well, like any major project, break it into small bites. In our opinion, having a written guide for employees that documents expectations related to food safety basics of employee health and hygiene, temperature controls, and cleaning and sanitizing is the first step. Having this documentation serves as a reference for training and helps fulfill the mission of most foodservice operators which is to serve safe, quality food.
Food Safety Resolutions for the New Year
Finally, 2020 is in our rearview mirror and we can all turn the page to 2021! Resolutions for the new year might be more of the same from prior years (lose weight, exercise more, less screen time, etc.) OR you may have identified new practices to implement in your operation. If the latter, likely goals included some practices related to food safety – especially given the turmoil of 2020 and heightened concern by customers. It is our philosophy that attention to safe food handling practices is a win-win for any operation because of the direct relationship between food safety and food quality, which in turn leads to customer satisfaction. This past year has also demonstrated that attention to safety can affect the bottom line. Thus, the topic of our first SafeBites webinar for 2021 is on the topic of the return on investment of food safety, it is scheduled for January 20, so register now and please plan to attend.
