Communicating Food Safety Messages: The Follow-Up

Earlier this month, we posted our first SafeBites Webinar of 2022, Getting the Word Out: Communicating Your Organization’s Food Safety Practices, presented by Dr. Catherine Strohbehn. If you haven’t had a chance to watch it, please do.  It is full of useful information on the who, what, when, and where of effective communication.

You may be asking yourself, why is it important that we communicate food safety messages with your customers? Look no further than your own perceptions of your local restaurant. Have you ever gone into an unkept bathroom in your local restaurant that is void of the soap or paper towels necessary for effective handwashing and wondered how the employees are washing their hands adequately?  Or observed an employee handling ready-to-eat food items in a restaurant without gloves on their hands and wondered how safe your food really is?

As much as we’d like to think that those situations do not occur in each of our establishments, these situations are the exact reason that we need to communicate with employees how much time and effort we put into serving safe food.  And let’s be real – the amount of time and effort that we do put into the service of safe food when translated into actual dollars is quite substantial, so use that to your competitive advantage!

… isn’t all about messaging to consumers, you must follow through on the promise of safe food. Remember that customers view your operation from a different lens than you or I….

Studies have shown that consumers place a great deal of trust in the industry to provide safe food and when a business fails to provide safe food and this results in a foodborne illness outbreak, the consequences can be devastating to your business. So, spend some time in the coming months determining what your communication strategy will be relative to food safety.  While we realize this will not be your only message, including food safety messaging into your social media and print advertising campaigns can help build trust with your customers.

But it isn’t all about messaging to consumers, you must follow through on the promise of safe food. Remember, customers view your operation from a different lens than you or I who are in the industry will.  Years ago, I remember my mother accompanying the 4-H group she was leader of on a tour at a local restaurant. The restaurant was one of the top restaurants in Eastern Iowa at the time. I don’t recall much of her comments, but I do remember she was dismayed at how dirty the kitchen was.  When digging further, I realized she was upset with how dirty the floor was. Being in the industry at the time, I attempted to convey to her that while the floor was important, it was more than likely mid-shift and it would generally be swept and mopped between shifts and that it was more important to look at actual food handling behaviors and work surface cleanliness, than it was the floor.  But, she kept going back to the floor cleanliness because that is what was important to her and I think she compared it to her own kitchen.   Her lens was vastly different than mine and it is important to remember that with your consumers, too.

Consumers who visit your establishment and don’t see food safety practices they perceive as most important will almost always side with what they witness, versus what you say you might be doing.  Check out our infographic on What Consumers Think, which outlines some visible food safety behaviors that positively influence your customers.  The top behavior that inspires the most consumer confidence in food safety? Wearing clear disposable gloves! Over 55% of consumers leave more confident in your food safety behaviors if they see food handlers wash hands and change gloves.

It is important to remember that effective communication is achieved only when the customer trusts that you are knowledgably, but it must also be backed up with sound practices in the establishment.  Otherwise, communicating food safety will be a fruitless endeavor.  Risk Nothing.

Sanitation, Sanitation, Where Art Thou?

Continuing the theme I picked up on a few months ago, discussing common causes of foodborne illness, I’d like to focus this blog on cross contamination, more precisely sanitation. Sanitation is another issue that employees don’t often do at home, so they discount the importance of it in the food production environment. That is to say that they have never made someone sick at home because they only clean their countertops and they have likely never sanitized their kitchen, so why is it so important in a foodservice facility?

Is Implementing a Color-Coded Food Safety Plan Right for your Operation?

Foodborne pathogens are by far the most prevalent cause of foodborne illness in the United States and across the world.  There are 31 known agents that cause foodborne illnesses, and more that are unspecified or yet undiscovered – remember, E. Coli 0157:H7 wasn’t identified until the early-1980s. It is estimated each year, 48 million illnesses occur because of these known and unknown pathogens, resulting in over 3,000 deaths.

Maintaining your Equipment: Is it the Missing Ingredient in your Recipe for Food Safety?

Although I am no longer in day-to-day operations, between our students and foodservice lab at the university and my volunteer activities in my local church, I keep a close hand in food production. This past week, I had the opportunity to lead a group of men at our church in preparation of a luncheon for 100 women who were attending a spirituality retreat.  Over the course of the morning, I realized our main cooler in the kitchen was not functioning properly and was about 10˚F above the required temperature.  While we do have a commercial kitchen, we do not routinely log temperatures, so when the unit started to malfunction is questionable.  Even more concerning was not the lunch we were preparing for, but the dinner that was served the night before for 300+ families in the parish.