Monthly Archives: February 2015

The Worst Customer Complaint: Foodborne Illness

2017-08-17T15:44:30+00:00

Food service managers and crew try to follow the rules of food protection.  Yet, occasionally a complaint may arise and these calls take priority over all other daily crises.  If you have been in the food service industry long enough, you may have gotten one of these.  A customer may claim, "I think your food made me ill." These words inflict instant anxiety. If it happens, here are some next steps to think about in advance of such a claim:

The Worst Customer Complaint: Foodborne Illness2017-08-17T15:44:30+00:00

How Effective is Your Food Safety Training?

2017-08-17T15:44:54+00:00

Basic food safety in a restaurant kitchen is not rocket science, but critically important for the crew to take the time to learn about it and for managers to set the example each day.  Customers never expect or want to see a manager, chef, or a crew member make a very visible food safety mistake, like not washing hands before food prep and gloving, or touching their face or hair while prepping or handling food.  Have we all seen it happen in our restaurant or as a customer elsewhere? Certainly.  Are you using some creativity in your current training methods to help your staff “get it” so to speak, and reflect positive behaviors regarding food safety?

How Effective is Your Food Safety Training?2017-08-17T15:44:54+00:00

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